our pieces are printed once you order, so we're not able to accept returns or exchanges if you change your mind or choose the wrong phone model. please double-check your model before checking out.

if something's wrong, we'll make it right

if your order arrives damaged, misprinted, defective, or isn't what you ordered, email us at shopyourinterlude@gmail.com within 30 days of delivery with your order number and a clear photo of the issue. we'll send a free replacement or give you a full refund, and there's no need to send anything back.

wrong address

please make sure your shipping address is correct at checkout. if an order comes back to us because of an incorrect address, we can reship it for an extra shipping fee or issue a partial refund.

lost packages

if your tracking hasn't updated in a while, or says delivered but nothing showed up, reach out and we'll help sort it out.

cancellations

orders go into production quickly, so we can only cancel within 12 hours of when you order.

refunds

refunds go back to your original payment method once approved, and can take 5–10 business days to show up depending on your bank.